Please help us in our pursuit for excellence by sharing your thoughts with us.



Please pick the number that best describes your experience, using the scale from 5 to 1 where 5 is Excellent and 1 is Needs Improvement.
5. Excellent 4. Good 3. Satisfactory 2. Fair 1. Needs Improvement


How did you find out about waterfront?
 Recommendation Previous Experience General Reputation Advertisemet Travel Agent Hotel Sales Manager Convention/Conference Website Others


Purpose of your visit:
 Business Pleasure Transit Others



PRE-ARRIVAL



1. How was your reservation made?
 This Hotel Directly Waterfront Sales Office Manila Sales & Reservations Office(MSRO) A Travel Agent Internet An Airline Office


if it was directly with our Hotel, how do you feel about the way our Reservations Staff handled the booking

Efficiency of Service

Friendliness of Staff


ARRIVAL AND DEPARTURE


2. Please give us insights on how you would rate your experrience with the following

Airport Representative

Efficiency of Service

Friendliness of Staff


Door Service

Efficiency of Service

Friendliness of Staff


Security

Efficiency of Service

Friendliness of Staff


Front Desk

Efficiency of Service

Friendliness of Staff


Bell Service/ Concierge

Efficiency of Service

Friendliness of Staff


Front Office Cashier

Efficiency of Service

Friendliness of Staff



GUESTROOMS


3. How would you rate your room?

Bathroom Amenities

Bedding and Linens

Cleanliness

Comfort

Decor

Furniture and Fixtures

Lighting



GUESTROOMS SERVICES


4. How would you rate the services of our room attendant?

Efficiency of Service

Friendliness of Staff


OTHER SERVICES


5. Please evaluate the following services.
kindly check N/A for services that do not apply

Hotel Driver

Efficiency of Service

Friendliness of Staff


Laundry Service

Efficiency of Service

Friendliness of Staff


Telephone Service

Efficiency of Service

Friendliness of Staff


Business Center

Efficiency of Service

Friendliness of Staff


Safety Box Services

Efficiency of Service

Friendliness of Staff


OVER-ALL EXPERIENCE


6. How would you rate your over-all experience with us?


We value your comments and suggestions. Please feel free to share it with us so we can make your next visit more enjoyable.


Lastly, do help us recognize our stars. Please commend an employee for an excellent service


Employee's Name:


Thank you for your comments. we look forward to welcoming you again, soon.
Sincerely


General Manager

------------------------------------------------------------------------

Room No:

Date of Visit:

Name:

Address:

Email:

Please help us in our pursuit for excellence by sharing your thougths with us.
Areyou:


How did you find out about this restaurant?
 Hotel Posters Brochures/Flyers Print Advertisment TV/Radio Advertisment Friends/Relatives Website


How would you rate this restaurant?
5. Excellent 4. Good 3. Satisfactory 2. Fair 1. Needs Improvement


Efficiency of Service

Friendliness of Staff

Quality of Food

Food Presentation

Food Temperature

Ambiance

Value for Money


How would you rate your over-all dinning experience?


Please feel free to share your comments and suggestions that would make your next visit to this restaurant more enjoyable.


Lastly, do help us recognize our stars. Please commend an employee for an excellent service


Employee's Name:


Thank you for your comments. we look forward to welcoming you again, soon.
Sincerely


Hotel Manager

----------------------------------------------------------------------

Outlet Name:

Date of Visit:

Name:

Address:

Email:

We take pride in assisting our clients in hosting a successful banquet event. Please help us determine where we stand by sharing your thoughts with us


Please pick the number that best describes your experience, using the scale from 5 to 1 where 5 is Excellent and 1 is Needs Improvement.
5. Excellent 4. Good 3. Satisfactory 2. Fair 1. Needs Improvement


Efficiency of Service

Friendliness of Staff

Quality of Food

Food Presentation

Food Temperature

Ambiance

Value for Money


How would you rate your over-all experience with us?


Please feel free to share your comments and suggestions that would make your next visit to this restaurant more enjoyable.


Lastly, do help us recognize our stars. Please commend an employee for an excellent service


Employee's Name:


Thank you for your comments. we look forward to welcoming you again, soon.
Sincerely


Hotel Manager

------------------------------------------------------------------------

Name:

Company:

Address:

Email:

Event Name:

Event Date:

Function Room:

Waterfront Cebu City Hotel & Casino

At the center of the Queen City of the South is Waterfront Cebu City Hotel & Casino, one of the Philippines’ famous landmarks. Located 30 minutes from Mactan international Airport, and a stone’s throw away from the city’s financial district and best attractions, Waterfront Cebu City Hotel & Casino is the place to go and stay.

Waterfront Manila Pavilion Hotel & Casino

Experience a stunning first class hotel in Manila, Philippines that shines with the beauty of the Pearl of the Pacific! Enjoy the finest accommodations at Manila Pavilion, where the rich heritage and warm hospitality all come to ebullient life.

Waterfront Airport Hotel & Casino Mactan

If your routine calls for the most convenient location, Waterfront Airport Hotel and Casino Mactan is the answer. Located literally a stones’ throw away from the airport terminal, Waterfront Mactan brings the hotel to your doorstep when you fly to Cebu, yet it is only 15 minutes away from Mactan’s white sandy beaches and 30 minutes to Cebu City’s financial district.

Waterfront Insular Hotel Davao

Nestled along the picturesque Davao Gulf, Waterfront Insular Hotel Davao provides Guests with an unforgettable experience for the senses. Walk along our open-air corridors and take in the beauty of our landscaped gardens. Enjoy the modernized Filipiniana interiors, luxurious amenities, and breathtaking view of tropical haven, and the flavors of Davao.

G Hotel

G Hotel Manila is a first-class boutique hotel situated on Manila’s historic Roxas Boulevard. This ultra-modern building features a residential chic theme with its black and white interiors and a modern minimalist contemporary design by world-renowned architect Gerry Contreras.

A few minutes from the financial district, shopping malls, golf courses and a stone’s throw away from the famous Baywalk, it is the ideal choice for business and pleasure in Manila.